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General Queries
For Learners
For Instructors
Who is behind Ostathi?
Why does Ostathi charge a Service Fee?
What is the Transaction Fee deducted when I request a withdrawal?
Why are lesson prices on Ostathi sometimes higher than traditional private tutoring?
What does “Offline Session” mean on my dashboard? Does Ostathi offer in-person lessons?
How should I enter my mobile number correctly on Ostathi?
What do the subject names like “Math – G5” or “Science – G10” mean on Ostathi?
What is Ostathi?
What happens if I take my sessions off the platform?
Who is a "Trainer" on Ostathi?
Who is a "Tutor" on Ostathi?
Who is an "Instructor" on Ostathi?
Who is a "Trainee" on Ostathi?
Who is a "Student" on Ostathi?
Who is considered a "Learner" on Ostathi?
Is Ostathi a credible platform?
Why did I receive an email saying my order was cancelled?
Why shouldn’t I contact my instructor outside Ostathi?
What happens if I book a session outside Ostathi?
Is it safe to message or share files outside Ostathi?
Can I access my class materials and messages from anywhere?
How does Ostathi keep younger learners safe?
What is the Ostathi Service Fee I see on my receipt?
Do Instructors receive the Ostathi Service Fee?
Will the Service Fee be refunded if I cancel my booking?
Do Transaction Fees apply when I withdraw my refunded balance?
How does the “Report an Issue” process work on Ostathi?
Can I message my instructor outside the platform?
How do I book a class on Ostathi?
What kind of tutors and trainers can I find on Ostathi?
Can I cancel my class?
What happens if my instructor doesn’t show up or there’s a technical issue?
How do I pay for classes? Is it secure?
Will my classes be recorded?
What makes learning on Ostathi engaging?
Can I share files with my instructor?
Can I reschedule a class?
What if my Instructor needs to reschedule a class?
Can I rate my instructor after a class?
Why are my classes recorded on Ostathi?
What happens if I’m late or absent for a session?
Does Ostathi offer free trials or demo classes?
Can I pay in cash or outside the platform?
How does Ostathi protect my privacy and safety?
What is expected from me as a learner on Ostathi?
Can I teach from anywhere?
Can I offer both individual (1-on-1) and group lessons?
What online tools are available for tutoring and training?
Can I set my own teaching schedule?
How will I receive my payments?
How can I earn money on Ostathi?
Do Transaction Fees affect my earnings as an Instructor?
Do I need prior experience to sign up as an Instructor on Ostathi?
What documents can I upload as “qualifications”? Are there format or size limits?
Who is responsible for the accuracy of Instructor’s uploaded qualifications?
Can I add or edit qualifications after I’m approved?
Why was my application rejected or sent back for changes?
What does “Slug” mean when creating a Group Class, and how should I write it?
Why isn’t my payment added to my Ostathi Wallet immediately after a session ends?
How much is Ostathi’s platform share, and how is it calculated?
What are the minimum and maximum prices I can set for my lessons on Ostathi?
Why are my classes recorded?
How can I manage my learners and their progress?
Can I cancel a class I’m scheduled to teach?
Can I reschedule a class I’m scheduled to teach?
How and when will I receive my payment?
What payment methods can I use to receive my earnings?
What should I do if I didn’t receive my payment?
Can learners rate me after a class?
How should I run my lessons on Ostathi?
Why didn’t I get paid for this class?
How does Ostathi help me find more learners?
What happens if I don’t meet Ostathi’s teaching standards?
Are there policies I need to follow on Ostathi?
What rules do I need to follow when teaching minors?
Why should I keep all my classes and communication on Ostathi?
What risks do I face if I work off the platform?
Why is it safer to communicate only through Ostathi?
How does staying on Ostathi help me grow my teaching career?
How can I grow my visibility and reputation on Ostathi?
How do I set the prices for my sessions?
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