If your Instructor needs to change a scheduled session, they may propose a new time for your class. You will receive this request within the platform, and you will have the choice to either accept the new proposed time or decline it. If you decline the reschedule request from your Instructor, the session will be cancelled, and you will receive a 100% refund to your Ostathi Wallet. 

All refunds are automatically processed as credit to your Ostathi Wallet, which you can use immediately to book new sessions. 

If you wish to have your wallet balance transferred back to your digital wallet (CliQ), you can submit a request to our admin team through your Ostathi dashboard. Please note that this is a manual process and may take up to 7 business days to complete.