We only decline or return applications when we can’t confidently verify that you can teach the subject/skill you selected or when your profile doesn’t meet our quality and compliance standards. Common reasons include:
- Insufficient evidence of competence: The documents don’t clearly show you can teach the exact subject/skill (e.g., claiming "IGCSE Physics” with only a generic "STEM workshop” certificate).
- Unclear or unverifiable documents: Blurry scans, missing issuer details, no certificate/ID number, or links we can’t verify.
- Mismatch between claims and documents: Subjects, grades, or skills listed in your profile don’t match what your certificates/degree or work evidence actually cover.
- Name/identity inconsistencies: The name on documents doesn’t match your Ostathi account (and no explanation/ID provided).
- Language/legibility issues: Documents in a language other than Arabic or English without a translation, or descriptions that are too vague to evaluate.
- Policy/compliance concerns: Profile text inviting off-platform contact or payments, posting personal contact info, or indications of non-adherence to our Child Protection and platform policies.
How to fix it (actionable checklist):
- Upload clear, legible evidence that directly matches the subjects/skills you offer (degree transcripts, official certificates with IDs/URLs, letters of experience detailing role, topics taught, and dates).
- Ensure your profile names the exact subjects/skills and levels/grades you teach and aligns with your documents.
- Re-upload scans that show the issuer name, dates, and credential ID; add a verification link if available.
- If your documents aren’t in Arabic/English, attach a brief translation (filename or description is fine).
- Remove any off-platform contact or payment instructions from your profile.
- If names differ (e.g., passport vs. certificate), add a short note explaining the difference.
You may re-submit after addressing the feedback.