Hiba Amer

Senior Business Consultant and Industrial Engineer with over 8 years of experience optimizing public and private sector operations across Jordan and the Gulf. I specialize in Business Process Reengineering (BPR) and Enterprise Architecture, having modeled over 350 processes using ARIS and BPMN. Leveraging frameworks like APQC-PCF and SCAMPI-CMMI, I translate complex strategies into executable SOPs and digital roadmaps. My work has directly driven 30% efficiency gains and a 20% increase in customer satisfaction through service optimization.


Advisory Focus:

BPM & Process Re-Engineering: BPMN mapping, Lean/Six Sigma redesign, SOPs/policies.
Enterprise Architecture: Capability modeling, Business process maturity assessments, target/transition anlysis & architectures redesign.
Operating Model & Governance: Service catalogs, RACI, SLAs, compliance, and risk alignment.
Digital Enablement: Workflow automation (low-code/BPM), KPI/BI dashboards.

Today, I provide consulting and advisory services to ministries, regulators, and growth-oriented companies, building scalable operating models and future-ready enterprise architectures that translate strategy into results.

Arabic (Native), English (Advanced)