In this 2-hour session, we’ll unpack the essentials of Business Process Management (BPM) and how it’s used in real enterprises to create clarity, consistency, and measurable improvement. Expect a practical, straight-to-the-point walkthrough that connects concepts to how organizations actually run (and fix) their work.
Topics we’ll cover:
What BPM is and why enterprises use it (definition + purpose)
Process categories (types of processes in organizations)
Process modeling approaches: Basic mapping, BPMN, and EPC
Processes vs. Services: what’s the difference and why it matters
SOP essentials: key elements of a solid Standard Operating Procedure
Service Card essentials: key elements and how to structure them
Gap Analysis: As-Is vs. To-Be (how to identify and design improvements)
**Note: Session will be held in the Arabic Language**
This session is designed for professionals who want a solid, practical entry point into Business Process Management (BPM), especially in an enterprise setting, including:
Business Analysts & Process Analysts (new or transitioning into BPM work).
Process Owners / Functional Leads who run day-to-day operations and need clearer ways to document and improve processes.
Operations / Quality / Continuous Improvement teams (Lean, Six Sigma, SOP standardization).
PMO & Project/Program team members working on transformation or organizational change.
Digital Transformation / IT / ERP / Automation stakeholders who need to align services and processes before implementing solutions.
Internal Audit / Compliance / Risk teams are involved in controls, SOPs, and process governance.
Consultants and fresh graduates aiming to build BPM fundamentals quickly.
Explain BPM clearly—define Business Process Management and describe why enterprises adopt it and what value it creates.
Identify and classify process types within an organization (e.g., core, support, management) and recognize where each fits.
Select an appropriate modeling approach based on the purpose and audience (basic mapping vs. BPMN vs. EPC).
Read and interpret process models and extract roles, activities, inputs/outputs, and handoffs from a process diagram.
Differentiate processes from services and articulate how they relate (service delivery vs. internal workflow) in an enterprise context.
Outline the key elements of an SOP and draft a high-level SOP structure aligned with a process.
Perform a basic gap analysis by documenting an As-Is process, defining a To-Be target state, and identifying improvement gaps.
Translate gaps into improvement actions (high-level recommendations) that can be prioritized and communicated to stakeholders.